Refund & Cancellation Policy

MESCO (Modern Educational Social and Cultural Organisation) values every contribution made towards its charitable initiatives. This Refund & Cancellation Policy explains how requests are handled for donations, registrations, and related payments made through the website.

MESCO is a secular trust registered in 1968 with the Charity Commissioner of Mumbai, working in areas including educational support, medical aid, and relief of poverty.

1. General Policy

• All donations made to MESCO are voluntary and are used for charitable and social welfare activities.
• Donors are requested to carefully verify details (amount, purpose, contact information) before completing payment.
• Once funds are allocated or disbursed for charitable activities, refund requests may not be possible except in exceptional and verifiable cases.

2. Donations - Refund Eligibility

A refund may be considered in the following situations, subject to review:

• multiple deductions caused by a technical/payment gateway error for the same transaction;
• incorrect amount charged due to a system issue;
• unauthorized transaction reported by the account holder, with supporting proof.

Approved refunds, if any, are processed back to the original payment source. Processing time may vary depending on payment partner/bank timelines.

3. Donations - Non-Refundable Cases

• change of mind after a successful and valid donation;
• requests received after a substantial delay from transaction date;
• donations already utilized/committed for programme activities;
• payment gateway charges or bank charges, where applicable.

4. Cancellation Requests

• For one-time donations, cancellation is generally not possible once the transaction is completed.
• If any recurring contribution facility is offered in future, cancellation can be requested prior to the next debit cycle through official support channels.
• For event/programme registrations (if applicable), cancellation terms may depend on the specific programme notice and timeline.

5. How to Request a Refund or Raise a Payment Concern

To request a refund or report a payment issue, please share the following details for faster verification:

• full name and contact number;
• registered email address;
• transaction ID/reference number;
• date and amount of transaction;
• reason for refund/cancellation request.

6. Review and Decision Timeline

• Each request is reviewed by the concerned team with transaction verification records.
• MESCO may seek additional details/documents before final decision.
• The decision of MESCO, based on transaction validity and policy conditions, shall be treated as final for refund approval.

7. Contact for Refund & Cancellation Queries

For support regarding payments, refunds, or cancellations, contact:

• MESCO Trust (Admin Office): 1 & 2, Plot No 423, Landmark Building, Next to Johnson & Johnson, Near Saraswati Mandir School, Senapati Bapat Marg, Mahim (W), Mumbai - 400016.
• Email: mescotrust@mescotrust.org
• Phone: (+9122) 24441442, (+9122) 24448637

8. Policy Updates

MESCO may revise this Refund & Cancellation Policy from time to time to reflect operational, regulatory, or payment process changes. Updated versions will be published on this page with a revised effective date.